Relam Fashion House assures its Clients that all its pieces are:

1- This Website is owned by Relam Fashion House (CR 143408).

2- All the designs are created by Fatima Abdulla and manufactured under her supervision by some of the best skilled craftsmen in Bahrain.

3- Purchasing through this website is a contractual relationship with Relam Fashion House in accordance with the terms and conditions of use of the site.

4- All the products are manufactured in an ethical and environmentally friendly manner.

5- All the products are new pieces that have never been used. 

6- All products of the Company go through many stages of handmade craftsmanship. The products on this site represent a sample of the product line and not any individual piece itself.

7- Product will be made and prepared based on the details provided by the customer after web checkout and the same will be shipped between 10 to 30 working days. The customer will be notified incase of any unexpected delay. The customer may notify us in advance if early delivery is necessary by contacting our customer service team via WhatsApp 00973-33301395.

8- Ready to Wear Gowns and Evening Wears are accepted for refunds or exchange within 24 hours from receiving the product.

9- Ready to Wear Abayas and Kaftans are accepted for refunds or exchange within three days from receiving the product.

10. The shipping charges will be deducted from the refund amount.

11- Customs products are accepted for alterations only they are not accepted for exchange or refunds.

12- Any pieces used/worn cannot be returned because the Company cannot resell them again due to health/hygiene concerns. The Company guarantees to its Clients that all the products sold are new products that have not been worn or pre-owned.